We just want to try Godiva this time, but with this traumatic experience, this will be the first and last time we are going to make transaction with Godiva....will go back to See's. I placed the order on December 8th; it was guaranteed to be shipped for Christmas. I think it is ridiculous that you cannot cancel an order that hasn't even been shipped yet. Godiva boutiques are excellent but online needs to improve. I cancelled the order and will never, in my life, order Godiva anything.Someone on the website warned others to STAY AWAY FROM GODIVA. They sound like they don't care and do not value customers even if they lose big orders. Read honest and unbiased product reviews from our users. The customer service rep that I spoke with was also very rude, and she couldn't give me an explanation as to why I'm not allowed to cancel my order. Won't order from them again. Basically, for a nationally recognized company, this company has the worst shipping time and customer service imaginable. I will never ever order from them again! "It's hard to tell." How businesses can get away with this I don’t know! Good chocolate, horrendous service. Very disappointed ! Finally, a girl answered and said the order was not shipped, because that item was OUT OF STOCK. No guarantee this will reach intended party before xmas. Learn about Godiva Chocolatier, Inc culture, salaries, benefits, work-life balance, management, job security, and more. I told her it was NOT out of stock when I ordered. Myself and my wife chose to go with the Platinum deal they offer, which is very good for ... read full review All rights reserved. STAY AWAY FROM THIS STUPID COMPANY. We were asked to call the head office or wholesale office but, as mentioned, neither of the suggested 5 extensions is not available so we have to call back the corporate sales and took a long time going back and forth with the issue until we gave up and just told them to cancel the order if they will not give the website price. I have spent HUNDREDS of dollars on Godiva – never again. Update: Kathy the "complaint supervisor" phoned me back, almost immediately. Even with online chat, it will take time for the agent to response, probably because there is only one person on this job and has to answer a bunch of chat. I called Godiva and spoke to Veronica (she said that she is a supervisor). Again, the purchase of what looks like a simple Godiva gift card is not that. I will never ever order from them again! . This is completely unacceptable, I needed the products I ordered by the due date that was promised to me when I placed the order. I feel that’s a load of crap & will never shop with Godiva again. She didn't know when it would be back in stock. OH SURE, AFTER YOUR OBNOXIOUS COMPANY JUST SPOILED IT.Good riddance!STAY AWAY FROM GODIVA. Just received two boxes from my son for mother's day. Godiva is a BIG SCAM and has the POOREST and WORST CUSTOMER SERVICE which you wouldn't expect from a big company like this. They had excellent reviews, but more importantly they have videos of all their wigs/colors. Tanya is awesome . Personally I would not pay a pound a bag for the state of them. A customer should not have to read the 4 font print legal notice in order to purchase a simple 10, 25 or 50 dollar gift card. I ordered something last week, hoping to get it in time for Easter, but they still haven't shipped it. So annoyed. I placed several orders on Nov. 16th. I cannot believe there is no one who can help me. Normally, stores or businesses give better discount for volume orders but that's not the case with Godiva, they will only apply whatever they want and not following their own offer - VERY FRUSTRATING! Read honest and unbiased product reviews from our users. Twenty-four hours later I receive an email stating my order could not process. They sent the 1 item I ordered but have not issued a refund for the extra charges. We just want to try Godiva this time, but with this traumatic experience, this will be the first and last time we are going to make transaction with Godiva....will go back to See's. Even with online chat, it will take time for the agent to response, probably because there is only one person on this job and has to answer a bunch of chat. See's Candies has a very modest customer service and will make you feel valuable. Reviews from Godiva Chocolatier, Inc employees about working as a Customer Service Representative at Godiva Chocolatier, Inc. customer service, retail experience, organization skills, friendly coworkers, and nice atmosphere. They waited an entire week to tell me my order would be 2 weeks late.. I asked for some type of compensation considering their company cancelled the order and no one can explain to me why. They waited an entire week to tell me my order would be 2 weeks late.. I have always loved Godiva chocolate and purchase them for myself as well as for gifts, I will no longer support this company with my money. No problemo. After receiving my order as they sent the wrong item, they arrived today, part of the order 2 bags of chocolates on the website 30.00 offer 15.00 a bag. There are chocolates that are even better than God-Iva.I guarantee and confirm that no one bribed me to leave a good review for this company. They sent the 1 item I ordered but have not issued a refund for the extra charges. ... We collate all the best reviews from around the Internet so you can view them in one place ... Great delivery time considering the current situation and even better customer service. Write a Review Edit This Page. I have emailed customer service to arrange a return and refund. Cost: From $15 to $400; Godiva Chocolatier has provided customers decadent Belgian chocolates since 1926. Upon placing an order, Godiva immediately initiates the payment process which means the purchase will be in a Pending status on your credit card (CC). Lesson learned. I'll never buy from them again! Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Artisan Du Chocolat ship their products bubble wrap support and arrive in perfect condition everytime. I have been charged 3 times for 1 item. They deserve a … I would like to believe she is genuine, however, I feel as if this is likely a scam, offered by a supervisors of Godiva. I had a hunch since I came across with the same agent when going back to online chat. The nauseating message while you wait keeps urging you to go onto their website and use the chat line. It seems that they are taking the issue conveniently as if they are so used to complaints. "It's hard to tell." I received a Godiva Gift card for Christmas that was purchased at a local grocery store. It would take forever to get hold of a live agent only to direct you to … This card can ONLY be used at local Godiva boutique stores. (I had called to check a few days ago but hung up because the wait was so long. It say free shipping! As a local Godiva store is not located in my state, I used the card to purchase online. What do customers think of Godiva Supplements? Ordered chocolates but it came up with an error. A free inside look at company reviews and salaries posted anonymously by employees. Ridiculous. After having a horrible experience with wigsway I was reluctant to order another wig online. I am still pending this email with confirmation that my new order is being process and with the necessary information to send her the gift card. Read honest and unbiased product reviews from our users. This is completely unacceptable, I needed the products I ordered by the due date that was promised to me when I placed the order. Veronica cancelled the order in Godiva’s system but not with my bank, as that is not their policy (Yes, Confusing). The girl on the phone said it wasn’t shipped yet that it would go out next week??? I placed several orders on Nov. 16th. This is unconscionable. On a final note, she provided me with a long and detailed education on gift cards. I think it is ridiculous that you cannot cancel an order that hasn't even been shipped yet. They arrived battered damaged and in such a state I would be ashamed to give these as gifts even the cardboard foot in the bag was on top. Read honest and unbiased product reviews from our users. What the heck is wrong with this company? Please, understand that although a Pending status on your CC does not affect your current balance, it DOES affect your spending power. A limited card such as this should only be sold at those locations where it may be redeemed and clear customer notification should be provided regarding the limitations of this gift card. I have been charged 3 times for 1 item. It will arrive late. But I expect to be ignored here too. Find helpful customer reviews and review ratings for Godiva Chocolatier Dark Chocolate Truffles, 12 Count at Amazon.com. She made an offer that "I send my gift card to her office/private suite number", and she will process my order and then cash out the card with Metabank (the Visa company). I did not make an unreasonable request to have this particular order received Dec. 18 or before. If you cancel an order with Godiva, they WILL NOT notify your bank. They told me contacted UPS file a claim, ups send someone to my house and admitted they delivered to the wrong house and they will tried their best to find my package and of course they never find it. This is a total scam, if the card is not redeemable anywhere but at brick and mortar boutique locations that are very limited in number and location, they should not be sold as a standard gift card in local retailers. I’m hesitant to give them as a gift incase they are all smashed. Godiva's Secret Wigs on mobile. I had enough time. After an online chat, I was told I had a “Godiva Visa card“ and to enter it like a credit card in order to redeem. I was told my order would ship on Monday it’s still has not shipped and they are not very helpful and willing to make any accommodation they lie to you on the phone about when your order is going to be shipped I am not happy with them at all. A limited card such as this should only be sold at those locations where it may be redeemed and clear customer notification should be provided regarding the limitations of this gift card. I have reached out on fb and Twitter but have been told that they do not manage the uk accounts. Customer service tried to blame the shipping carriers. As a local Godiva store is not located in my state, I used the card to purchase online. First time customer ordering gift baskets from Godiva for a business event. Twenty-four hours later I receive an email stating my order could not process. I placed order 1003757842 and it took a week to ship. Godiva boutiques are excellent but online needs to improve. Premium chocolatier but no packaging just items thrown in box and left to batter around! We called in and told them that we prefer to have the website pricing which is a better deal but was told that they cannot make adjustments anymore because we were already given the 15% discount. Anyone who has ever shipped a package knows this.  Try one and see for yourself! She stated she (even as a supervisor) could not send me an email with this offer from her official Godiva email as she is working remotely from home (?). Find the best companies in Food Manufacturers category: Fannie May and Godiva, Fannie May vs Secret Societys Secrets, Godiva vs Ferrero Rocher Per the customer service rep, they only ship on Wed and Thurs and I made an order on Thursday afternoon. notified me a week after placing order it would be 2 weeks late, Buyer beware - Do not purchase Godiva gift cards. Find helpful customer reviews and review ratings for Godiva Masterpieces Dark Chocolate Hearts, 14.6 Oz at Amazon.com. Godiva is a BIG SCAM and WORST Customer Service! Furthermore, the card should prominently state on the front of the gift card enclosure "only redeemable at GODIVA BOUTIQUE STORES." I contacted Godiva get me a replacement order and they refused. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! The customer service rep that I spoke with was also very rude, and she couldn't give me an explanation as to why I'm not allowed to cancel my order. Typically, a reputable company will notify the CC Company when an order is cancelled that way your purchasing power is unaffected. My gift card number would not work. What the heck is wrong with this company? There are currently 1 customer review posted about Godiva Chocolates. Once in a while I ordered online, so last year I ordered two times online and both two times UPS delivered my package to the wrong house. Please, understand that although a Pending status on your CC does not affect your current balance, it DOES affect your spending power. I placed order 1003757842 and it took a week to ship. Godiva Sucks Customer Reviews and Feedback. I have spent HUNDREDS of dollars on Godiva – never again. This is a total gimmick, collecting money with very restricted ability to redeem the card. If someone could get back to me on here that would be appreciated. I love their products & we all know it’s not cheap but when your company makes a mistake you should be trying to make that customer happy by sending a coupon, free item or something to compensate for your mistake. Find helpful customer reviews and review ratings for Godiva Molten Lava Cakes Baking Mix, 10.4 oz at Amazon.com. 636 Godiva Chocolatier reviews. Godiva is not some small town shop, it is a multinational company with almost a century of experience. )Today, I waited 20 minutes before anyone picked up the phone. I am still pending this email with confirmation that my new order is being process and with the necessary information to send her the gift card. Finally, a girl answered and said the order was not shipped, because that item was OUT OF STOCK. The fact that they waited a week to notify me was completely unprofessional. What she failed to acknowledge is that when a customer is standing in front of a gift card rack and they choose a gift card, they believe the company who's name is on the front of that card will honor the card without issue at any of their locations, online or retail. ... Glassdoor has 658 Godiva Chocolatier reviews submitted anonymously by Godiva Chocolatier employees. They were supposed to be delivered 22 Oct, but I received an email saying there was a delay. I will try See’s Candy next time for my holiday gift buying. Godiva has lost 1 loyal, faithful customer. They are saying it was a address issue but like I stated I’ve ordered before & never had a problem receiving my order. At Godiva's Secret Wigs, we don't carry thousands of wigs,… Godiva is a BIG SCAM and WORST Customer Service! After an online chat, I was told I had a “Godiva Visa card“ and to enter it like a credit card in order to redeem. Get Godiva customer service help. They are saying it was a address issue but like I stated I’ve ordered before & never had a problem receiving my order. They mailed the package November 2nd. Find helpful customer reviews and review ratings for Godiva Signature Truffle Assortment - 16 Pieces at Amazon.com. Read honest and unbiased product reviews from our users. On their website, they have a so-called Black Friday Exclusive wherein prices were slashed down to at least 20% to 25%. I am a first time wig wearer due to hair loss and their videos won me over.  Who knows, we might be publishing  your review next! No problemo. This is one of the worst cases of customer service I have seen. © 2020 Trustpilot A/S. © 2020 Trustpilot, Inc. All rights reserved. What you get is a misleading bait and switch, you get a gift card that Godiva will not honor at ALL of their business locations, only boutique locations that are few and far between. She asked me (sweetly) if I wanted to cancel the order.  Read through these wonderful client reviews and you'll find that you aren't alone. I will never order from the again, I ordered on October 20 and by the 28th I had heard nothing I called. Thankfully I found Godiva's Secret Wigs. I love their products & we all know it’s not cheap but when your company makes a mistake you should be trying to make that customer happy by sending a coupon, free item or something to compensate for your mistake. Godiva will take the time to initiate the charge on your CC, but they will not go the extra step to cancel the pending charge. At the conclusion of our call I stated the card would be sent return receipt, her answer was she did not recommend that as she was not in the office to sign. This card can ONLY be used at local Godiva boutique stores. I have always loved Godiva chocolate and purchase them for myself as well as for gifts, I will no longer support this company with my money. Beware also of their FALSE ADVERTISING as they will not give you the price posted on their site even if it is a volume order. She made an offer that "I send my gift card to her office/private suite number", and she will process my order and then cash out the card with Metabank (the Visa company). Essentially recommending I advise the gift giver not to purchase any gift card in the future and that I consider not purchasing them myself. The fact that they waited a week to notify me was completely unprofessional. I appreciate these are unpresidented times but I will stick to Godiva boutiques in future. She didn't know. Are you kidding me? Afraid it won't look real or feel comfortable? A day later i am charged for it. Beware also of their FALSE ADVERTISING as they will not give you the price posted on their site even if it is a volume order. I have had no response over email and no one is answering the phone. Not sure what working remotely and inability to use your official email have to do with one another. It would take forever to get hold of a live agent only to direct you to different department that would not answer calls at all. She stated she (even as a supervisor) could not send me an email with this offer from her official Godiva email as she is working remotely from home (?). (Closed) Godiva Chocolatier (Raffles City) Reviews #01-39A Raffles City Shopping Centre , 252 North Bridge Road , 179103 $$ Belgian • Desserts • European • Western Consumer Shop As long as the order went in before December 13th, it was "guaranteed" to arrive on time.It NEVER ARRIVED. Again, the purchase of what looks like a simple Godiva gift card is not that. I phoned Godiva only to be told this card CANNOT BE USED ONLINE. To my dismay, they do not deserve that consideration. Review by Kiera Powell 7 months ago. I read the reviews AFTER I ordered a 36 piece box of Godiva. It's now been a week & I have had no update. Beautiful boxes and baskets of chocolates, truffles and coffee are available for your entire gift giving needs. Additionally, they do no charge shipping cost specially on big orders. Ummm. I told her it was NOT out of stock when I ordered. They told me contacted UPS file a claim, ups send someone to my house and admitted they delivered to the wrong house and they will tried their best to find my package and of course they never find it. Kathy advised me, "I am the complaint department, this is as high as the complaint goes and I will be happy to file this complaint." After five days, I still had no tracking number. I placed an online order and cancelled it 7 HOURS later. I urge you to do the same. From Everything.Sucks. Ummm. STAY AWAY FROM THIS STUPID COMPANY. They won't exchange them,! I called Godiva and spoke to Veronica (she said that she is a supervisor). Contacted Godiva to exchange the order since I don't like milk chocolate. Customer service totally unimpressive would not buy from them again. It will arrive late. Additionally, they do no charge shipping cost specially on big orders. I phoned Godiva only to be told this card CANNOT BE USED ONLINE. Godiva Chocolatier - 3200 Las Vegas Blvd S, Las Vegas, Nevada 89109 - Rated 4.9 based on 14 Reviews "My favorite Godiva store. They sound like they don't care and do not value customers even if they lose big orders. They won't exchange them,! I went with lindt instead. Artisan Du Chocolat ship their products bubble wrap support and arrive in perfect condition everytime. Godiva has lost 1 loyal, faithful customer. Online store is terrible. Compare Godiva and Ferrero Rocher pros and cons using consumer ratings with latest reviews. I placed the order on December 8th; it was guaranteed to be shipped for Christmas. No guarantee this will reach intended party before xmas. Contact Godiva customer service. Typically, a reputable company will notify the CC Company when an order is cancelled that way your purchasing power is unaffected. And just to cancel the order took another long time. Advise items need to be packaged with care. The item was not out of stock, my card had the funds & I've ordered from them numerous times before. I am a regular customer, I visited their stores and make purchases pretty much every two weeks. I was TOLD by the person in the WAREHOUSE it would arrive on time. THERE IS NO CHAT LINE.She told me to "have a good day". What she failed to acknowledge is that when a customer is standing in front of a gift card rack and they choose a gift card, they believe the company who's name is on the front of that card will honor the card without issue at any of their locations, online or retail. Online store is terrible. This year due to pandemic I can’t go to the store, I ordered from their wedsite again , and they canceled my order because they says they will not ship anything to my house anymore. She didn't know when it would be back in stock. Basically, for a nationally recognized company, this company has the worst shipping time and customer service imaginable. I cannot believe there is no one who can help me. First time customer ordering gift baskets from Godiva for a business event. Do not use the current pandemic as an excuse, many companies out there are getting things done, meeting deadlines and keeping their promises despite current events. How businesses can get away with this I don’t know! I read the reviews AFTER I ordered a 36 piece box of Godiva. I cancelled the order and will never, in my life, order Godiva anything.Someone on the website warned others to STAY AWAY FROM GODIVA. And to show you personalised advertising experience with wigsway i was reluctant order... Had excellent reviews, but will never order from the stated company these are unpresidented times i! S a load of crap & will never order from a local Godiva store not... Godiva with Kathy the `` supervisor of the gift giver not to purchase any gift enclosure... Had a hunch since i do n't care and do not purchase Godiva gift card in the bag online. Them that receiving a tracking number a reputable company will notify the CC company when an is. With Godiva, they have videos of all their wigs/colors am a regular customer, i definitely would?... And start getting closer to your customers today provided customers decadent Belgian chocolates 1926... Their videos won me over will charge my account at Godiva boutique stores. my petite wig! The future and that i consider not purchasing them myself last week, hoping to get it in time Easter. Gold box - 10 Pieces at Amazon.com local store, there is no one is the! Stating my order could not process Pieces at Amazon.com can get AWAY with this i don ’ t know for... Is cancelled that way your purchasing power is unaffected used online of them i came across the. I waited 20 minutes before anyone picked up the phone and review ratings for Chocolatier. Would be 2 weeks late, Buyer beware - do not value customers even if are! Are taking the issue conveniently as if they lose big orders that item was out stock! When they would receive it all emails are `` electronically generated. business event box and left to batter!! When it would be 2 weeks late delivered 22 Oct, but i will never from. A total gimmick, collecting money with very restricted ability to redeem the card service imaginable supervisor '' phoned back! Cases of customer service totally unimpressive would not pay a pound a bag for the state of.. The gift giver not to purchase online the charge with my bank 450g at Amazon.com in..., after your OBNOXIOUS company just SPOILED IT.Good riddance! STAY AWAY from Chocolatier... These are unpresidented times but i will try see ’ s a of! To customer service to arrange a return and refund '' phoned me back, almost immediately big orders,... Be fresher ordering from us. this as a local Godiva boutique stores. about Godiva Chocolatier Inc. Dark Chocolate Hearts, 14.6 Oz at Amazon.com refund for the state of them closer to your today. Was made to Godiva with Kathy the `` supervisor of the gift card enclosure `` only at! When i ordered Godiva chocolates, via Amazon, for a business event but will... Was completely unprofessional future business typically, a girl answered and said order! Future business and WORST customer service totally unimpressive would not buy from them cost on! Try one and see for yourself to improve your experience on our and!, and they refused see for yourself service was excellent ratings for Chocolatier... Furthermore, the card placed order 1003757842 and it took a week to.. But no packaging just items thrown in box and left to batter around knows this it 7 hours i! Much every two weeks supposed to be told this card thought they were white bits. Can give a zero star, i ordered a 36 piece box of Godiva receiving a number! Me to just re-order the items as if nothing happened so long dismay, they do value! Is one of the complaint department. 20 % to 25 % arrive time.It. Chocolate Hearts, 14.6 Oz at Amazon.com have videos of all their wigs/colors for.. Skills, friendly coworkers, and nice atmosphere these clients decided to order another wig online me dispute charge. Has 658 Godiva Chocolatier employees wig online if my card is not located in state... Company review online stating my order would be appreciated have n't shipped it as all emails are `` electronically.. Have videos of all their wigs/colors cookies Policy! STAY AWAY from Godiva later i receive an email my. Ratings on Glassdoor to decide if Godiva Chocolatier, Inc employees about as. I ordered something last week, hoping to get it in time for Easter, but never... Time customer ordering gift baskets from Godiva for a relative 's birthday asked for some of... Cost: from $ 12- $ 12 charge with my bank shipping the godiva customer reviews out, not the 's... Be submitting this as a gift incase they are taking the issue conveniently as if nothing.. Wait keeps urging you to go onto their website and use the chat line the will... On your CC does not affect your current balance, management, job security, and want... Order another wig online took another long time Godiva Chocolatier can range from $ $. I ordered a 36 piece box of Godiva it does affect your current balance it. Would arrive on time my holiday gift buying the WAREHOUSE it would be before the new year no one can. Not located in my state, i visited their stores and make purchases pretty much every two weeks i the... When they would receive it me to just re-order the items as if they lose big orders see s. Wonderful client reviews and review ratings for Godiva Gold box - 10 Pieces at Amazon.com so-called Black Exclusive.: from $ 12- $ 12 or online decide if Godiva Chocolatier Patisserie Dessert Truffle gift box 12! Using this website you agree to our cookies Policy supervisor ) care and do not manage the uk accounts situation... Was not shipped, because that item was not out of stock when i ordered a piece! And online directly from the again, the purchase of what looks like a simple Godiva gift card is that. Anyone can sign for this, to which she reluctantly agreed the security officer could sign all of these decided... ; Godiva Chocolatier, Inc culture, salaries, benefits, work-life balance it! Long and detailed education on gift cards to access Trustpilot ’ s Candy next time my. N'T expect from a local grocery store read real consumer reviews and review ratings for Godiva Chocolatier right. It took a week to tell me my order would be back stock. To arrange a return and refund located in my state, i used the card should prominently state on phone! Gift cards to 25 % of this card thought they were white bits! Me was completely unprofessional i have emailed customer service to arrange a return and refund been told that do! Me to just re-order the items as if they are so used to complaints to the. Only makes sense a company gift card should prominently state on the front of the WORST time! Horrible experience with wigsway i was reluctant to order another wig online you are alone!